Tenant Satisfaction Measures
Each year, the Regulator of Social Housing requires us to publish our Tenant Satisfaction Measures.
The Government’s Regulator of Social Housing has introduced a new system to assess how well social housing landlords in England are delivering quality homes and services. Starting April 1, 2023, the City of Wolverhampton Council must collect, report, and publish Tenant Satisfaction Measures (TSMs) data to give tenants more visibility of its performance.
We are pleased to share our latest Tenant Satisfaction Measures (TSM) update, which outlines residents’ feedback on our services and the actions being undertaken to enhance the customer experience. These results provide valuable insight into areas where we are performing well, as well as opportunities for further improvement, helping to ensure that our services continue to meet the needs and expectations of our residents.
