Repair Response Timescales | Repairs | Dovecotes Tenant Management Organisation

Your safety and wellbeing are important to us; we want to ensure you have a safe home to live in. Please contact us as soon as possible to report any fault within your home so we can arrange a repair for you.

Our response times for repairs are split into three categories of works that determines the status and response time:

Emergency Repairs

This is any type of repair which if left unattended would constitute a danger to life or result in immediate serious damage to the fabric of the property. Examples: burst pipes or loss of power etc.

They will be attended to within 24 hours of notification to initially remove the source of hazard and make safe.

Routine Repairs

This is identified as repairs that can reasonably wait a period of time to be addressed without causing a significant inconvenience to the tenant. Examples: routine plumbing, carpentry, plastering and electrical work.

These repairs will be completed within 28 calendar days.

Planned Repairs

This is all repairs that are larger in size to the normal routine repairs and need further investigation and planning of the repairs required. For example, where a repair requires multiple trades, specialist surveys of extensive work that cannot be completed within normal routine repair timescales. There has been no risks raised to identify this repair as detrimental to your safety, and needs a planned programme of works to fix the issue.

These repairs will be completed within 90 calendar days.

Note:

The above response times may not be met if, for instance, limited access is given for the reported repair, in adverse weather which would make working unacceptably dangerous or if the repair is dependent on the availability of parts or materials.

Failure to gain access into your property will effect on us completing your repair on time so it is important you let us into your home to repair the fault reported to us.

If we experience persistent no access to your home this could lead to action against you as a breach in tenancy as per your tenancy agreement. Please help us keep you safe.